Refund policy
Return & Exchange Policy
At 224 STUDIOS, we prioritize product quality and customer satisfaction. Please review our return and exchange guidelines below:
No Returns or Exchanges
Due to hygiene considerations and our thorough inspection process, we do not accept returns or exchanges for products.
Damaged Products
In the rare event of receiving a damaged product, we require a clear, unedited unboxing video starting from the moment you open the package. This video is mandatory for processing any return requests.
Order Updates & Contact Information
Contact Hours
Monday to Friday, 11:00 AM – 7:00 PM IST.
Response Time
We typically respond within 24 to 48 hours. Your patience is appreciated.
Contact Methods
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Email: the224studios@gmail.com
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Instagram DM: @224.studios
Lost or Stolen Packages
Lost in Transit
We are not responsible for packages lost during transit and do not offer refunds for such cases.
Stolen or Delivered Packages
We cannot refund or replace packages marked as delivered but not retrieved. Please ensure your delivery address is accurate and secure.
Incorrect Address
If an item is not delivered due to an incorrect or incomplete address, it can only be resent after being returned to us, and a reshipment fee will apply.
Manufacturing Defects
Replacement
If your jewelry is damaged due to a manufacturing defect, we will replace the item within 48 hours of delivery.
Proof Required
A clear unboxing video is necessary to process your claim.
Custom & Bulk Orders
We welcome bulk custom orders for gifting or special events. Whether you're seeking personalized jewelry for weddings, corporate gifts, or other occasions, we're here to accommodate your needs.
Contact Us
Please reach out via email or Instagram DM to discuss your requirements in detail.